Clear terms for downloadable software.

What a purchase includes

Each product page states the supported system, package format and price before checkout. Purchases are one-time charges and do not renew automatically. Updates are included only when the product page expressly promises them and only during the period it states.

A purchase does not remove or narrow rights granted by the third-party licenses included with a product.

Delivery and questions

After Stripe confirms full payment, the order page provides access to the exact package identified at checkout. Keep the package and its checksum record. For order or product questions, email solacesoftware@smilingface.cloud. Ask Solace provides catalog information only. Do not submit confidential files, credentials, payment-card details, or unredacted personal data.

Questions about a purchase can be sent to solacesoftware@smilingface.cloud, the contact listed on the About page.

Every SolaceSoftware purchase includes the current Windows package identified at checkout.

The purchase does not include a Puter or xAI account or generation usage; those allowances, charges, and provider terms belong to the buyer's separate provider account.

14-day money-back guarantee

Try your SolaceSoftware purchase. If you want a refund, contact solacesoftware@smilingface.cloud within fourteen calendar days of purchase. We will refund the full amount paid to SolaceSoftware for that software purchase. No questions asked: you do not need to give a reason, prove a defect, or try a repair first.

Include your order reference or the email address used at checkout so we can find the purchase. Refunds go back to the original payment method. Your bank or payment provider controls when the returned funds appear; we do not promise an instant credit. Refunded orders lose further download access.

The guarantee covers software and bundles bought directly from SolaceSoftware. It does not cover separate payments to Puter, xAI, or other providers for their accounts or generation usage. Pic Lock software purchases have the same guarantee as our other apps. Purchases before October 29, 2026 retain their original terms. This policy does not limit rights that cannot legally be waived.

Customer responsibilities

• Review the product page, system requirements, code-signing disclosure, usage notice, and included licenses before use.
• Keep verified backups before processing documents or performing file operations.
• Use the software only for lawful, authorized purposes and independently review its results.

Warranty

To the maximum extent permitted by law, SolaceSoftware packaging, support, and modifications are provided without warranties of accuracy, completeness, fitness for a particular purpose, or uninterrupted operation. Disclaimers in the included third-party licenses also remain in force.