PRIVACY
Local software, limited storefront data.
SolaceSoftware products process their supported files locally unless a product page explicitly says otherwise.
Effective September 21, 2026.
Storefront and payment data
The storefront records the product, price, payment status, package identity, and random access token needed to fulfill and protect an order. Payment details are entered on Stripe-hosted Checkout and are processed by Stripe; SolaceSoftware does not ask for or store complete payment-card numbers.
Hosting and payment providers may process ordinary technical data needed to secure and operate their services, such as IP address, browser information, request time, and fraud signals, under their own terms.
Product files
Solace Redact and Solace Sweep are designed to work on the customer's Windows computer. The storefront does not receive the documents or folders processed by these programs. Do not submit private source files through any support request.
Site counters: we count page visits and Buy button clicks as daily totals. When you arrive through one of our tagged links, we also record which tagged link it was and the time. These counters don't record your IP address, name or email, and they don't set a cookie.
Retention and order access
Order records are retained as needed for fulfillment, refunds, disputes, accounting, security, and legal obligations. Download access may be withdrawn after a refund or payment dispute. Customers should keep their purchased package and published checksum.
Questions
For privacy or order-support requests, email solacesoftware@smilingface.cloud. Ask Solace provides catalog information but does not submit a support case. Never include passwords, payment-card details, or confidential documents.